Frequently Asked Questions

FAQ

Q: How long until my order is received?
A: Please allow 5 business days for order processing and packaging. Shipping time depends on the shipping method and rate selected when you place your order.

The following shipping methods/rates are available (United States Postal Service):

• First Class Mail (Domestic/International for Packages weighing up to 13oz)
• Priority Mail (Domestic/International)
• Express Mail (Domestic/International)

Q: How can I view the status of my order?
A: Go to the Customer Service, Account Information page. This page lists all your orders. Click the date of the order whose status you wish to view.

Q: What are your shipping costs?
A: You can view an estimate of shipping costs by viewing your cart.However, final shipping costs will be displayed on the Invoice you see before confirming your order.

Q: What countries does DebSoChic.com ship to?
A: We are now shipping select products worldwide as allowed by USPS international shipping regulations.
More products are added to international shipping every week.

Q: What if my order arrives damaged?
A: Email us at service@DebSoChic.com or call our customer service line at 1-919-259-8132 (M-F 9am to 5pm ET) to obtain a Return Authorization Number (RA). Be sure to reference you order confirmation number. Only orders with RA numbers will be accepted for returns.

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